Privacy Policy

Ellou Collection (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

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By using our website, you agree to the terms of this Privacy Policy.

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Information We Collect

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We collect information in the following ways:

A. Information You Provide
    •    Account details: name, email address, shipping/billing address, phone number
    •    Order information: products ordered, payment method (we do NOT store full card details)
    •    Customer service information: messages, emails, inquiries
    •    Newsletter sign-ups: email address and preferences

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B. Information Collected Automatically

When you browse our site, we may collect:
    •    IP address
    •    Device and browser type
    •    Pages visited
    •    Time spent on the site
    •    Cookies and tracking data

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C. Information From Third Parties

We may receive information from:
    •    Payment processors (e.g., Shopify Payments, PayPal)
    •    Shipping carriers
    •    Email marketing platforms
    •    Social media platforms if you interact with our content or ads

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How We Use Your Information

We use your information to:
    •    Process and fulfill orders
    •    Communicate about your order status and provide customer support
    •    Send promotional emails (only if you subscribe)
    •    Improve website functionality and user experience
    •    Detect and prevent fraudulent or unauthorized activity
    •    Comply with legal obligations

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Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, such as:
    •    Payment processors to complete your purchase
    •    Shipping carriers to deliver your order
    •    Email marketing or SMS platforms to send updates and promotions
    •    Website hosting and analytics providers

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These service providers only receive the information needed to perform their services and are not permitted to use it for anything else.

 

Cookies & Tracking Technologies

We use cookies and similar technologies to:
    •    Keep your cart items saved
    •    Analyze site traffic and performance
    •    Remember your preferences
    •    Improve your shopping experience

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You can disable cookies in your browser settings, but some site features may not function properly.

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Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no online transmission or storage method is 100% secure, so we cannot guarantee absolute protection.

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Your Rights & Choices

Depending on your location, you may have the right to:
    •    Access the personal data we hold about you
    •    Request corrections or updates
    •    Request deletion of your data
    •    Opt out of marketing emails (unsubscribe link in every email)
    •    Disable cookies
    •    Request a copy of your data

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To make a request, contact us at:
help@elloucollection.com

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Retention of Information

We retain personal information only as long as needed for:
    •    Fulfilling orders
    •    Legal and accounting requirements
    •    Customer service

 

Children’s Privacy

Our website is not intended for individuals under 13 years old, and we do not knowingly collect information from minors.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

 

Changes to This Privacy Policy

We may update this Privacy Policy.

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