Refund Policy

Returns & Refunds

At Ellou Collection, we want you to be happy with your purchase. If for any reason you are not satisfied, you may return eligible items for a refund to your original payment method.

  

Return Timeframe

To qualify for a refund, your item must be postmarked within 14 days of delivery. Items returned after this period will not be eligible for a refund.

  

Eligibility

To be eligible for a refund:
    •    Items must be unworn, unused, and returned in their original condition.  
    •    Original tags and packaging must be attached.  
    •    Items returned without original tags or packaging will not qualify for a refund. 

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Sale items, gift cards, special order merchandise, and items without original tags are final sale and cannot be refunded.

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How to Initiate a Return

To start a return:
    1.    Email hello@shopellou.com with your order number.  
    2.    Pack your item securely with original packaging and tags.  
    3.    Ship the package to the address provided by customer service.

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 Return shipping costs are the responsibility of the customer.  

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Refund Processing

Once your return is received and inspected:
    •    We will process your refund within 7–10 business days.  
    •    Refunds will be issued to the original payment method.  
    •    Please allow additional time for your bank or credit card issuer to reflect the credit.  

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Original shipping charges are non‑refundable.

  

Defective or Incorrect Items

If you receive defective merchandise or an incorrect item:
    •    Contact us immediately upon receipt.  
    •    Once we verify the issue, we will assist with replacement or refund at no additional cost.  

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